At Quintessenza the privacy of our users is integral. As such we will never use your information or data without your permission.

Our promise to you:

• We will always keep your data safe and secure.

• We will only use data that is needed to improve your experience.

• You will not hear from us unless you decide you would like up-to-date news and offers.

1. Protecting Your Privacy 

   Quintessenza is 100% committed to protecting the privacy and security of our customers and website visitors. We will always keep your data safe and secure and on this page, we explain why we need to collect some information from you and how we will use it. If you have any questions about How We Protect Your Privacy, drop us a line via info@quintessenzaexperiences.com and we will be happy to help.

   2. Who Collects Your Information

   When using the website, each time you provide us with your or it is necessary for us to access any kind of information which, due to their characteristics, allow us to identify you, such as your name, surname, email address, billing, or shipping address, telephone number, type of device or credit or debit card number, etc.

   3. What Information We Collect and How We Use It

   We use your information in a number of different ways - what we do depends on the information. The information below set this out in detail, showing what we do, and why we do it.

   The Data Controller uses Personal Data for the following purposes:

   3.1 To manage your registration as a user of the website. The Personal Data you provide us with shall be used to identify you as a website user, and to give you access to its different functionalities, products and services that are available to you as a registered user.

   3.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with us through the website. In particular, you must bear the following in mind:

   3.2.1 If you choose the option to save your card, you shall expressly authorise us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will be available when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to use your mobile to receive a confidential code for security reasons.

   3.2.2 In the event that you have purchased a Gift Card, if you provide us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Website Purchase Conditions, we will be able to process their data for purposes of (a) managing the shipping or verifying receipt of the Gift Card, and (b) attending to any requests that you or said third party may make.

   3.2.3 If you have a Gift Receipt and you wish to return goods associated with it through the website, we will use the Personal Data provided in the return form for (a) managing the request and processing the return, (b) attending to requests related to the Gift Receipt for the return that you wish to make, and for (c) confirming the approval of the return and sending, by email or other equivalent electronic means, the Voucher with the refund amount.

   3.2.4 Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the App's push notifications etc., regarding updates or information related to the functionalities, products or contracted services, including website security updates, when necessary or reasonable for their implementation.

   3.2.5 Attend and manage your requests made using the available customer service channels in relation to the website, as well as monitoring the quality of our service.

   4. Marketing Messages

   If you have agreed to this, we will send you marketing messages by email and other means of communication to keep you aware of what we are up to and to help you find our products or use our services.

   Subscription to the Quintessenza Experiences Newsletter may entail using Personal Data to make personalized advertising related to our products and services available to you via email. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases, tastes and preferences may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction.

   You can stop receiving marketing messages from us at any time. If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section. You can also unsubscribe through the website's Newsletter section at any time, or by following the information we provide in each communication.

   5. Keeping & Sharing Your Information

   We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

   We do not, and will not, sell any of your personal data to any third party - including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

   However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

   • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

   • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

   • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

   • Companies approved by you, such as social media sites (if you choose to link your accounts to us)

   • Companies that supply our products, such as our brands, so we can resolve any product complaints, faults or any other product related issues.

   • Companies that supply our products, such as our brands, so we can resolve any product complaints, faults or any other product related issues.

   • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

   6. Your Rights

   You have the right to be informed about how your personal information is being used and to access the personal information we hold about you. The Data Controller undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by contacting info@quintessenzaexperiences.com indicating the reason for your request. If you want to exercise your rights, have a complaint, or just have questions, please contact us and we will help you with any concerns.

   COOKIE POLICY

   We use cookies when you visit our website. Cookies are small text files with information on your navigation in this website, whose principal objective is to improve your experience. Here you will find full information on the cookies that we use, their purpose and other information of interest.

   Which Cookies We Use

   The list below shows the types of cookies used by this website, together with information on their purpose, duration and management (proprietary and by third parties) of each one of them. There are four main types of cookies – here is how and why we use them.

   Site functionality cookies: They allow you to navigate the site and use our features, such as "Add to Basket" and "Add to Wishlist".

   Site analytics cookies: They allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

   Customer preference cookies: When you are browsing or shopping on the website, these cookies will remember your details or preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

   Targeting or advertising cookies: They are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

   Which Cookies We Do Not Use
   We do not store sensitive personal information, such as your password, your credit or

   debit card data, etc., in the cookies we use.

   Who uses the information stored via Cookies?

   The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main

   services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

   How to Avoid Cookies on this Website

   If you prefer to avoid the use of Cookies on this page, taking into account there will be limitations on your ability to use our website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

   How to Get More Info on our Cookies Usage

   By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the Help section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our website, and the complete Quintessenza Experiences user experience that we aim to provide for our customers. If you have any questions about How We Use Cookies, please contact info@quintessenzaexperiences.com and we'll be happy to help.